1. We GUARANTEE a 1-hour response time to your call
As a contract client of ours, we guarantee someone will answer your call or respond to you in less than 60 minutes – PERIOD!
2. Our engineers and technicians speak English, not robot geek
We can’t stand it when a concept or issue is explained in some language that only Bill Gates himself would understand. This is why we make sure our technicians and engineers use simple, easy to understand analogies of computer concepts. We want to make sure you understand the problem, as well as the options, so you can make the right decision based on your budget and priorities.
3. We incentivize our staff based on preventing problems
Unlike other support companies who profit from failure, we strive to prevent computer problems from snowballing into major catastrophes. We’re on a mission to proactively support your company through successful monitoring and maintenance.
4. Lightning fast repairs
We’ve already made the investment in monitoring and management tools, so we can remedy the majority of problems quickly and remotely. And because our service model is built around proactive care, we almost always know about a problem before you do!
5. We won’t surprise you with bad news
You will be alerted to any potential risks involved in the completion of computer maintenance services upon our evaluation of your computer or network. We will clearly explain the risks involved and get the green light from you before beginning any work. In most cases, we’ll demand a full and secure backup of all your data beforehand.
6. 100% Unconditional satisfaction
We’re going to make sure you’re completely satisfied with everything we do. We’re not going to stop until the job is finished and stamped with your smile!
7. Accuracy with our billing
Unlike other IT companies who add hidden fees and charges, you can feel confident that each bill from us will be detailed and completely accurate. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our managed services.
We provide a range of Network Services, Computer Support and IT Consulting in Birmingham, Hoover, Pelham, Bessemer, Fairfield, Homewood, Meadowbrook, Alabaster, Montevallo, Calera, Hueytown, Fultondale, Irondale and Gardendale.
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